Shep HykenCustomer Service Fail: When Servers Complain About CoworkersI couldn’t hold back. I told an employee to stop complaining about her fellow employees in front of us, her customers. Here’s the story.21h ago21h ago
Shep HykenAI May Make Mistakes, But It Won’t Shoot a CustomerCustomers are not yet 100% comfortable with AI technology. It still makes mistakes, which is frustrating. Consider these findings from our…1d ago1d ago
Shep HykenHow to Boost Customer Experience with Stephen KowalHow Connectivity Impacts Customer Satisfaction, Business Processes, and Public Safety3d ago3d ago
Shep HykenThe Danger of Satisfied CustomersSatisfied customers can actually be “dangerous” customers.4d ago4d ago
Shep HykenExpert Tips for Empowering Customers with Self-ServiceCustomer service and experience expert Shep Hyken explores the importance of self-service solutions for customers. In today’s fast-paced…Jul 19Jul 19
Shep HykenEliminate Customer AnxietyIf you have been to a Disney theme park, you know about standing in long lines. There are also signs that tell you how long your wait will…Jul 19Jul 19
Shep HykenA Human-Centric Approach to Artificial Intelligence with Jeffrey RussellCreating Authentic, Augmented, and Applied Technology to Enhance Customer ExperiencesJul 18Jul 18
Shep HykenCelebrate Get to Know Your Customers DayIt’s that time of the quarter again! The third Thursday of every quarter is Get to Know Your Customers Day!Jul 15Jul 15
Shep HykenWhy Change Requires Hard Work and Conscious ChoicesAt the end of the CEO’s speech to his employees, he said, “And one other thing, we want to deliver better customer service.” Then he walked…Jul 12Jul 12
Shep HykenDon’t Throw Fellow Employees Under the BusI couldn’t hold back. I told an employee to stop complaining about her fellow employees in front of us, her customers. Here’s the story.Jul 10Jul 10