Shep Hyken – Medium

Shep Hyken

Featured Book

I'll Be Back: How to Get Customers to Come Back Again & Again

I'll Be Back: How to Get Customers to Come Back Again & Again

Turn customers into repeat customers and turn repeat customers into loyal customers.

2021

Stories

Shep Hyken

How Artificial Intelligence is Changing Customer Expectations with Laura Burgess

Effectively Integrating AI into Customer Service

23h ago

How Artificial Intelligence is Changing Customer Expectations with Laura Burgess

23h ago

Shep Hyken

Add These 5 Words to Your Job Descriptions

In this episode, we’ll explore how to enhance your job descriptions with the right words to improve customer service and employee…

2d ago

Add These 5 Words to Your Job Descriptions

2d ago

Shep Hyken

Better vs. Different: How to Stand Out in Customer Experience

Do you want to be better or different? That’s the question that Sally Hogshead, an amazing professional speaker who specializes in being…

2d ago

Better vs. Different: How to Stand Out in Customer Experience

2d ago

Shep Hyken

The Secret to Outperforming the Competition: It’s Not Just About Customers

In a recent Amazing Business Radio episode, I interviewed Rony Vexelman, the VP of marketing at Optimove, who said, “Companies that put…

5d ago

The Secret to Outperforming the Competition: It’s Not Just About Customers

5d ago

Shep Hyken

Transforming Customer Service from a Cost Center to a Profit Center with Brett Frazer

Implementing The 5 A’s of Successful Customer Engagement

6d ago

Transforming Customer Service from a Cost Center to a Profit Center with Brett Frazer

6d ago

Shep Hyken

Copy This Tactic from Bill Gates

“LEADERS, IT’S TIME TO STEP OUT OF THE C-SUITE!”

Sep 10

Copy This Tactic from Bill Gates

Sep 10

Shep Hyken

The Truth About AI in Customer Service: What the Research Says

Customers are not yet 100% comfortable with AI technology. It still makes mistakes, which is frustrating. Consider these findings from our…

Sep 6

The Truth About AI in Customer Service: What the Research Says

Sep 6

Shep Hyken

Be More Interesting by Showing More Interest

When I was a teenager, Johnny Carson hosted The Tonight Show. I found him to be more than entertaining. I found him to be interesting. It…

Sep 6

Be More Interesting by Showing More Interest

Sep 6

Shep Hyken

How Aligned Teams Can Supercharge Your Customer Experience with Alan Williams

Using the Hospitality Mentality to Shape Your Company Culture

Sep 4

How Aligned Teams Can Supercharge Your Customer Experience with Alan Williams

Sep 4

Shep Hyken

Quick Ways to Improve Your EX

It’s time for another CX book recommendation!

Sep 3

Quick Ways to Improve Your EX

Sep 3

Shep Hyken

Shep Hyken

Book Author

Shep Hyken, customer service expert, business speaker and New York Times bestselling author, helps companies deliver AMAZING customer service and experiences!

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