Shep Hyken – Medium

Shep Hyken

Featured Book

I'll Be Back: How to Get Customers to Come Back Again & Again

I'll Be Back: How to Get Customers to Come Back Again & Again

Turn customers into repeat customers and turn repeat customers into loyal customers.

2021

Stories

Get Real-Time Feedback & Why It Works!

I love talking to other CX experts, especially when they are “in the trenches,” working for companies and organizations that practice what…

2d ago

Get Real-Time Feedback & Why It Works!

2d ago

Six Game-Changing AI Customer Service and CX Strategies

AI is reshaping customer service and customer experience faster than we could ever imagine. But some are getting it wrong. While everyone’s…

3d ago

Six Game-Changing AI Customer Service and CX Strategies

3d ago

Must-Ask Interview Questions for Success

Want to hire the best customer-centric candidates?

Jan 27

Must-Ask Interview Questions for Success

Jan 27

How to Create Unforgettable Customer Experiences with Ronn Nicolli

How Storytelling Transforms Guest Experience

Jan 14

How to Create Unforgettable Customer Experiences with Ronn Nicolli

Jan 14

Boost Customer Relationships on Get to Know Your Customers Day!

Did you know that the third Thursday of each quarter is Get to Know Your Customers Day? Well, now you do!

Jan 13

Boost Customer Relationships on Get to Know Your Customers Day!

Jan 13

Three Things You Must Know About How to Deal with Angry Customers

How to handle angry customers is a topic I’ve covered in the past. Recently, I was interviewed by three different reporters/authors about…

Jan 2

Three Things You Must Know About How to Deal with Angry Customers

Jan 2

The Five Easiest Customer Service Tactics Anyone Can Do

It’s the holiday season, and whatever holiday you choose to celebrate — or choose not to celebrate — gifting is the norm. So, I have a…

Dec 18, 2024

The Five Easiest Customer Service Tactics Anyone Can Do

Dec 18, 2024

Three Things You Must Know About Dealing with Angry Customers

How to handle angry customers is a topic I’ve covered in the past. Recently, I was interviewed by three different reporters/authors about…

Dec 11, 2024

Three Things You Must Know About Dealing with Angry Customers

Dec 11, 2024

I Told Them, but They Didn’t Listen! (At Least I Don’t Think They Did)

I’ve done a lot of business with this company over the past five years, and it’s always been a great experience. About twice a year, they…

Dec 4, 2024

I Told Them, but They Didn’t Listen! (At Least I Don’t Think They Did)

Dec 4, 2024

Look for Moments of Magic

This week on the Super Amazing Show, Brittany and I talk about “Moments of Misery and Moments of Magic.” I explain how every customer…

Dec 2, 2024

Look for Moments of Magic

Dec 2, 2024

Shep Hyken

Shep Hyken

Book Author

Shep Hyken, customer service expert, business speaker and New York Times bestselling author, helps companies deliver AMAZING customer service and experiences!

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