Shep HykenCopy This Tactic from Bill Gates“LEADERS, IT’S TIME TO STEP OUT OF THE C-SUITE!”2h ago2h ago
Shep HykenThe Truth About AI in Customer Service: What the Research SaysCustomers are not yet 100% comfortable with AI technology. It still makes mistakes, which is frustrating. Consider these findings from our…4d ago4d ago
Shep HykenBe More Interesting by Showing More InterestWhen I was a teenager, Johnny Carson hosted The Tonight Show. I found him to be more than entertaining. I found him to be interesting. It…4d ago4d ago
Shep HykenHow Aligned Teams Can Supercharge Your Customer Experience with Alan WilliamsUsing the Hospitality Mentality to Shape Your Company Culture6d ago6d ago
Shep Hyken10 Customer Service Habits to STOP: Bob Newhart’s Guide to Better CXRecently, Bob Newhart, a famous comedian and actor, passed away. He started his career as a stand-up comedian and eventually hit it big on…Aug 29Aug 29
Shep HykenIn Customer Service, It’s Not the Destination — It’s the JourneyRalph Waldo Emerson, the American philosopher, is often credited with saying, “It’s not the destination, it’s the journey.” The idea is…Aug 28Aug 28
Shep HykenRevolutionizing Customer Connections: Digital Strategies with Elisabeth ZornesPartnering with Customers to Co-create an Amazing Customer ExperienceAug 27Aug 27
Shep HykenHigh Impact Personalization and the Customer ExperienceIn this video, Brittany Hodak and I explore High Impact Personalization and its important role in today’s customer experience…Aug 26Aug 26
Shep HykenHow to Avoid Customer Experience Breakdowns with Rony VexelmanEmpowering Teams through Embracing AI-Driven Solutions and Customer-CentricityAug 23Aug 23