Shep HykenThe Art of Saying ‘No’ Without Losing Clients“No” Is an Easy Answer2 min read·1 day ago----
Shep HykenCustomer Experience Is Like Maintenance on Your CarI was talking to a friend the other day. He purchased an expensive new car just eight months ago. Unfortunately, the car turned out to be a…3 min read·2 days ago----
Shep HykenEmbracing Resilience to Achieve Brilliance with Simon T. BaileyHow Building Resilience Can Positively Impact Customer Service3 min read·3 days ago----
Shep HykenMaking It Look Easy: Our Behind-the-Scenes Hard WorkMy friend Norman Beck recently shared a quote that inspired him: We work hard to make it look easy. Isn’t that what the best people do…2 min read·Apr 18, 2024----
Shep HykenElevating the Ordinary: How Pride Transforms Your WorkI love seeing amazement in action. I was at the airport last week with a friend who accidentally spilled his soda. Within moments, an…2 min read·Apr 17, 2024----
Shep HykenEmbracing AI to Enhance Customer and Employee Experience with Elizabeth TobeyHow to Seamlessly Implement AI into Your Customer Support Process3 min read·Apr 16, 2024----
Shep HykenAsk Your Customers THIS QuestionIt’s that time of the quarter again…1 min read·Apr 15, 2024----
Shep HykenAre Long Surveys Costing You Customers? Insights & SolutionsCustomers could stop doing business because of a long survey.3 min read·Apr 11, 2024----
Shep HykenThis Customer Could Ruin Your BusinessWhat if I told you that a satisfied customer could ruin your business? Most people think satisfied customers are happy and will come back…3 min read·Apr 10, 2024----
Shep HykenThe 5 Steps to a 5-Star Customer Experience with Katie MaresHow to Elevate Customer Experience and Strengthen Loyalty3 min read·Apr 9, 2024----