Shep HykenMaximizing the First and Last InteractionsWhat’s the first thing that happens when someone begins an interaction with your company, and the last thing that happens before they go…1 min read·5 hours ago----
Shep HykenThe Tension Between Leadership and Customer ServiceMy friend Sterling Hawkins just wrote a great article about the tension between the leadership of a company and the salesforce. Hawkins…2 min read·4 days ago----
Shep HykenHow AI Innovation Drives a Better Customer Experience with Alan MasarekEmpowering Customer Interactions and Employee Engagement3 min read·5 days ago----
Shep HykenFrom Good to Great: Lessons in Customer Service ExcellenceElevating the Ordinary: How Pride Transforms Your Work2 min read·May 2, 2024----
Shep HykenMake the Complicated SimpleEarlier this year, I wrote an article about the hard work it takes to make something look easy. I quoted several people from sports…2 min read·May 1, 2024----
Shep HykenElevated Experience Equals Emotional Engagement with Richard WeylmanAcquire and Keep Clients for Life3 min read·Apr 30, 2024----
Shep HykenThe Customer is NOT Always RightYou may be surprised to hear us say this, but…1 min read·Apr 29, 2024----
Shep HykenThe Art of Saying ‘No’ Without Losing Clients“No” Is an Easy Answer2 min read·Apr 25, 2024----
Shep HykenCustomer Experience Is Like Maintenance on Your CarI was talking to a friend the other day. He purchased an expensive new car just eight months ago. Unfortunately, the car turned out to be a…3 min read·Apr 24, 2024----
Shep HykenEmbracing Resilience to Achieve Brilliance with Simon T. BaileyHow Building Resilience Can Positively Impact Customer Service3 min read·Apr 23, 2024----