Shep HykenThe Impact of Speed on CXIn episode 21 of the SUPER AMAZING Show, Brittany and I discuss our top takeaways from “The Time to Win,” a must-read CX book by our good…22h ago22h ago
Shep HykenShow Me Some Respect — One of the Pillars of Customer ServiceSome of you will not recognize the name Rodney Dangerfield, who was one of the funniest comedians of his time, if not all time. He passed…5d ago5d ago
Shep HykenMaximizing the First and Last InteractionsWhat’s the first thing that happens when someone begins an interaction with your company, and the last thing that happens before they go…May 13May 13
Shep HykenThe Tension Between Leadership and Customer ServiceMy friend Sterling Hawkins just wrote a great article about the tension between the leadership of a company and the salesforce. Hawkins…May 9May 9
Shep HykenHow AI Innovation Drives a Better Customer Experience with Alan MasarekEmpowering Customer Interactions and Employee EngagementMay 8May 8
Shep HykenFrom Good to Great: Lessons in Customer Service ExcellenceElevating the Ordinary: How Pride Transforms Your WorkMay 2May 2
Shep HykenMake the Complicated SimpleEarlier this year, I wrote an article about the hard work it takes to make something look easy. I quoted several people from sports…May 1May 1
Shep HykenElevated Experience Equals Emotional Engagement with Richard WeylmanAcquire and Keep Clients for LifeApr 30Apr 30