Shep HykenAdd These 5 Words to Your Job DescriptionsIn this episode, we’ll explore how to enhance your job descriptions with the right words to improve customer service and employee…14h ago14h ago
Shep HykenBetter vs. Different: How to Stand Out in Customer ExperienceDo you want to be better or different? That’s the question that Sally Hogshead, an amazing professional speaker who specializes in being…1d ago1d ago
Shep HykenThe Secret to Outperforming the Competition: It’s Not Just About CustomersIn a recent Amazing Business Radio episode, I interviewed Rony Vexelman, the VP of marketing at Optimove, who said, “Companies that put…4d ago4d ago
Shep HykenTransforming Customer Service from a Cost Center to a Profit Center with Brett FrazerImplementing The 5 A’s of Successful Customer Engagement4d ago4d ago
Shep HykenCopy This Tactic from Bill Gates“LEADERS, IT’S TIME TO STEP OUT OF THE C-SUITE!”Sep 10Sep 10
Shep HykenThe Truth About AI in Customer Service: What the Research SaysCustomers are not yet 100% comfortable with AI technology. It still makes mistakes, which is frustrating. Consider these findings from our…Sep 6Sep 6
Shep HykenBe More Interesting by Showing More InterestWhen I was a teenager, Johnny Carson hosted The Tonight Show. I found him to be more than entertaining. I found him to be interesting. It…Sep 6Sep 6
Shep HykenHow Aligned Teams Can Supercharge Your Customer Experience with Alan WilliamsUsing the Hospitality Mentality to Shape Your Company CultureSep 4Sep 4
Shep Hyken10 Customer Service Habits to STOP: Bob Newhart’s Guide to Better CXRecently, Bob Newhart, a famous comedian and actor, passed away. He started his career as a stand-up comedian and eventually hit it big on…Aug 29Aug 29