Shep HykenShep’s #1 Culture-Changing ToolIn episode 28 of the SUPER AMAZING Show, Brittany and I share our #1 culture-changing tip for ANY organization.3h ago3h ago
Shep HykenSay YES First: Embrace Uncertainty and Growth!It’s time to revisit the idea of avoiding the word “no,” but this time, I want to approach it from a different angle. First, let me tell…3d ago3d ago
Shep HykenTraining Customers to Do It ThemselvesMore and more, customers are open to using self-service solutions. Our customer experience research shows that while customers might prefer…5d ago5d ago
Shep HykenCustomer Focused Leadership with Blake MorganHow to Get into the Customer Experience Mindset6d ago6d ago
Shep HykenTake Action!I can’t believe Brittany and I are already halfway through The SUPER AMAZING Show!Jul 1Jul 1
Shep HykenStreamline Your Workflow: Tips to Simplify the ComplicatedThis is the third article this year about the concept of simplicity. Why? It apparently resonates with our subscribers, as there have been…Jun 28Jun 28
Shep HykenSome Customers Aren’t Worth Doing Business WithIn some of my customer service speeches, I joke that some customers aren’t worth doing business with. The way I position it in the speech…Jun 26Jun 26
Shep HykenNordstrom’s Customer Service Evolution with Robert SpectorEmbracing Changing Customer NeedsJun 25Jun 25
Shep HykenSurprise Your Customers (Without Breaking the Bank!)Surprising customers with something they weren’t expecting doesn’t have to be expensive. In many cases, it can be very inexpensive or even…Jun 24Jun 24
Shep HykenChange Requires Choice (and Work)At the end of the CEO’s speech to his employees, he said, “And one other thing, we want to deliver better customer service.” Then he walked…Jun 21Jun 21