5 Steps to Handling Customer Complaints

In business, mistakes are unavoidable, and sometimes customers get upset. But what truly matters is how we respond. Our aim isn’t just to rectify the issue; it’s to restore confidence.

There are a few issues you can’t overcome with a sincere, proper apology. That annoyed or upset customer might just become a loyal advocate after they experience firsthand how much you care and how hard you’re working to solve their problem.

Watch episode 14 of The SUPER AMAZING Show to hear Shep’s 5-step process for handling customer complaints.

👉 Watch more of THE SUPER AMAZING SHOW on https://hyken.com/superamazingshow/