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Shep Hyken

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I'll Be Back: How to Get Customers to Come Back Again & Again

I'll Be Back: How to Get Customers to Come Back Again & Again

Turn customers into repeat customers and turn repeat customers into loyal customers.

2021

Stories

Five Things Not to Do When Giving Gifts to Customers and Employees

Valentine’s Day was last month. It is a time when you acknowledge the people you love and care about, often with a gift. I’ve written a…

5d ago

Five Things Not to Do When Giving Gifts to Customers and Employees

5d ago

How AI Can Transform Customer Experience with Sid Banerjee

Using Artificial Intelligence to Analyze and Activate a Better CX

Feb 25

How AI Can Transform Customer Experience with Sid Banerjee

Feb 25

How to Handle Difficult Resolutions — Insights from David Avrin

Successful resolution doesn’t mean that your customers always get what they want. Sometimes, it just means getting to the final answer…

Feb 24

How to Handle Difficult Resolutions — Insights from David Avrin

Feb 24

Get Real-Time Feedback & Why It Works!

I love talking to other CX experts, especially when they are “in the trenches,” working for companies and organizations that practice what…

Feb 13

Get Real-Time Feedback & Why It Works!

Feb 13

Six Game-Changing AI Customer Service and CX Strategies

AI is reshaping customer service and customer experience faster than we could ever imagine. But some are getting it wrong. While everyone’s…

Feb 12

Six Game-Changing AI Customer Service and CX Strategies

Feb 12

Must-Ask Interview Questions for Success

Want to hire the best customer-centric candidates?

Jan 27

Must-Ask Interview Questions for Success

Jan 27

How to Create Unforgettable Customer Experiences with Ronn Nicolli

How Storytelling Transforms Guest Experience

Jan 14

How to Create Unforgettable Customer Experiences with Ronn Nicolli

Jan 14

Boost Customer Relationships on Get to Know Your Customers Day!

Did you know that the third Thursday of each quarter is Get to Know Your Customers Day? Well, now you do!

Jan 13

Boost Customer Relationships on Get to Know Your Customers Day!

Jan 13

Three Things You Must Know About How to Deal with Angry Customers

How to handle angry customers is a topic I’ve covered in the past. Recently, I was interviewed by three different reporters/authors about…

Jan 2

Three Things You Must Know About How to Deal with Angry Customers

Jan 2

The Five Easiest Customer Service Tactics Anyone Can Do

It’s the holiday season, and whatever holiday you choose to celebrate — or choose not to celebrate — gifting is the norm. So, I have a…

Dec 18, 2024

The Five Easiest Customer Service Tactics Anyone Can Do

Dec 18, 2024

Shep Hyken

Shep Hyken

Book Author

Shep Hyken, customer service expert, business speaker and New York Times bestselling author, helps companies deliver AMAZING customer service and experiences!

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