Shep HykenWhat Will Your Customers Give Up for a More Convenient Experience?Imagine this … you’re running tight on time for a meeting and want to grab a cup of coffee. Do you choose to stop at the café that serves…5h ago5h ago
Shep HykenTreat Your Customers This HalloweenThis Halloween, it’s time to turn your customer experience into something truly special! In this video, we explore the concept of CX =…Oct 28Oct 28
Shep HykenCelebrate Get to Know Your Customers DayIt’s that time of the quarter again… the third Thursday of every quarter is Get to Know Your Customers Day!Oct 14Oct 14
Shep HykenWhy Employee Experience Drives Customer SuccessIn a recent Amazing Business Radio episode, I interviewed Rony Vexelman, the VP of marketing at Optimove, who said, “Companies that put…Oct 11Oct 11
Shep HykenSeparate Checks: A Metaphor for Good and Bad Customer-Focused PoliciesIt often amazes me how difficult some companies make it to do business with them. I could share so many examples, but let’s use the…Oct 10Oct 10
Shep HykenPersonalization in the Age of Artificial Intelligence with Mark AbrahamHow Personalized Customer Experiences Can Drive Business GrowthOct 8Oct 8
Shep HykenCustomer Service Week 2024If you’re reading this article the day it comes out, then next week — the first full week of October — is Customer Service Week. This…Oct 4Oct 4
Shep HykenHow Artificial Intelligence Can Supercharge Employee and Customer Experiences with Jim PayneAI’s Growing Impact on Employee and Customer ExperienceOct 31Oct 31
Shep HykenHow’s the Weather and Other Stock Lines that Prove the Rep Is UninterestedRecently, Toyin McArthur, a trainer and facilitator for Storage Vault in Canada, asked me if I had any thoughts or suggestions related to…Sep 30Sep 30