Shep Hyken – Medium

Shep Hyken

Featured Book

I'll Be Back: How to Get Customers to Come Back Again & Again

I'll Be Back: How to Get Customers to Come Back Again & Again

Turn customers into repeat customers and turn repeat customers into loyal customers.

2021

Stories

Shep Hyken

Five Reasons Why Customers Leave

I was recently hired as a keynote speaker to talk to a group of financial advisors about client service. One of the topics of the meeting…

Nov 13

Five Reasons Why Customers Leave

Nov 13

Shep Hyken

Customer-Focused Policies: Why Flexibility Boosts CX

It often amazes me how difficult some companies make it to do business with them. I could share so many examples, but let’s use the…

Nov 7

Customer-Focused Policies: Why Flexibility Boosts CX

Nov 7

Shep Hyken

What Will Your Customers Give Up for a More Convenient Experience?

Imagine this … you’re running tight on time for a meeting and want to grab a cup of coffee. Do you choose to stop at the café that serves…

Nov 6

What Will Your Customers Give Up for a More Convenient Experience?

Nov 6

Shep Hyken

Treat Your Customers This Halloween

This Halloween, it’s time to turn your customer experience into something truly special! In this video, we explore the concept of CX =…

Oct 28

Treat Your Customers This Halloween

Oct 28

Shep Hyken

Celebrate Get to Know Your Customers Day

It’s that time of the quarter again… the third Thursday of every quarter is Get to Know Your Customers Day!

Oct 14

Celebrate Get to Know Your Customers Day

Oct 14

Shep Hyken

Why Employee Experience Drives Customer Success

In a recent Amazing Business Radio episode, I interviewed Rony Vexelman, the VP of marketing at Optimove, who said, “Companies that put…

Oct 11

Why Employee Experience Drives Customer Success

Oct 11

Shep Hyken

Separate Checks: A Metaphor for Good and Bad Customer-Focused Policies

It often amazes me how difficult some companies make it to do business with them. I could share so many examples, but let’s use the…

Oct 10

Separate Checks: A Metaphor for Good and Bad Customer-Focused Policies

Oct 10

Shep Hyken

Personalization in the Age of Artificial Intelligence with Mark Abraham

How Personalized Customer Experiences Can Drive Business Growth

Oct 8

Personalization in the Age of Artificial Intelligence with Mark Abraham

Oct 8

Shep Hyken

Happy Customer Service Week!

Happy Customer Service Week!!

Oct 7

Happy Customer Service Week!

Oct 7

Shep Hyken

Customer Service Week 2024

If you’re reading this article the day it comes out, then next week — the first full week of October — is Customer Service Week. This…

Oct 4

Customer Service Week 2024

Oct 4

Shep Hyken

Shep Hyken

Book Author

Shep Hyken, customer service expert, business speaker and New York Times bestselling author, helps companies deliver AMAZING customer service and experiences!

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