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How to Handle Difficult Resolutions — Insights from David Avrin

Feb 24, 2025

Successful resolution doesn’t mean that your customers always get what they want. Sometimes, it just means getting to the final answer quickly so both of you can move forward.

This insight from David Avrin explains why “getting to the final answer quickly” can be the best solution for both you and your customers when delivering bad news.

See you next week for another new episode of the SUPER AMAZING Show!

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Shep Hyken
Shep Hyken

Written by Shep Hyken

Shep Hyken, customer service expert, business speaker and New York Times bestselling author, helps companies deliver AMAZING customer service and experiences!

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