The New Executive Position: CLO (Customer Love Officer)

  • …is in charge of appreciative follow-ups, such as thank you cards.
  • …is in charge of remembering birthdays, anniversaries and other important customer dates.
  • …is the person who makes sure others in the company express gratitude toward customers (and employees).
  • …in charge of the holiday card list-and other appropriate holiday celebrations, such as Valentine’s Day, where true love can happen.
  • …works with HR to ensure the people hired fit in with the “love culture.”

--

--

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store