The Impact of Speed on CX
May 20, 2024
In episode 21 of the SUPER AMAZING Show, Brittany and I discuss our top takeaways from “The Time to Win,” a must-read CX book by our good friend, Jay Baer.
If there’s one thing for you to remember, it’s this: “Give your customers time, and they will give you money. Cost your customers time, and it will cost you money.”
Learn more about the correlation between speed and customer loyalty here: 👉 https:/hyken.com/superamazingshow/
