The Day I Became a Customer Service Expert and Two Important Lessons

  1. Some people are passionate about customer service. They love taking care of people, solving their problems, and turning negatives into positives. These are the people you want to hire to be on the frontline of your business. (By the way, I am one of those people.)
  2. The title of manager, supervisor, or any other type of leader doesn’t mean the person knows how to take care of customers, let alone has a passion for doing so. It is frustrating when “the boss” doesn’t understand the people side of the business. If all they are focused on is the process or the bottom line and they don’t take their employees and customers into consideration, you’ll have a well-run business that loses to a competitor who creates a better customer experience.

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Shep Hyken

Shep Hyken

Shep Hyken, customer service expert, business speaker and New York Times bestselling author, helps companies deliver AMAZING customer service and experiences!