The Danger of Satisfied Customers

Shep Hyken
Jul 22, 2024

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Satisfied customers can actually be “dangerous” customers.

Why?

Because satisfied customers will leave without ever telling you why.

How many times have you tried a product or brand, liked it, and then just never bought it again? If you’re like most people, probably too many to count. Maybe you tried another brand that you liked even better. At least angry customers usually have feedback to offer when things go wrong. How can you turn your satisfied customers into superfans?

Check out episode 30 of the SUPER AMAZING Show, and we’ll see you next week!

Watch the full episode below for another SUPER AMAZING tip! 👉 Watch more of THE SUPER AMAZING SHOW on https:/hyken.com/superamazingshow/

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Shep Hyken
Shep Hyken

Written by Shep Hyken

Shep Hyken, customer service expert, business speaker and New York Times bestselling author, helps companies deliver AMAZING customer service and experiences!

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