Starting Over with CX
Mar 11, 2024
Repetition is critical for exceptional customer experience.
Our actions teach our customers what to expect. And because sharing feedback about experiences has never been quicker or easier, those actions reach far beyond the customers who are immediately impacted.
That’s why it’s important to “start over” with every single customer. What exactly does this mean? Shep explains this concept from his book, Amaze Every Customer Every Time, in episode 11 of The SUPER AMAZING Show: https://hyken.com/superamazingshow/.
