How to Adjust When Things Go Wrong

Shep Hyken
Apr 8, 2024

A common mistake companies make is they fix issues without addressing whatever system, process, behavior, (or lack thereof) led to the problem in the first place. They move so quickly from fire to fire that they fail to notice there’s someone on the team throwing lit matches.

Our challenge to you this week: identify the problem you are asked to solve more than any other problem. This will be your roadmap to adjusting your systems and making incremental improvements for your customers.

Check out episode 15 of The SUPER AMAZING Show for how to handle this initiative with your team.

👉 Watch more of THE SUPER AMAZING SHOW on https://hyken.com/superamazingshow/

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Shep Hyken

Shep Hyken, customer service expert, business speaker and New York Times bestselling author, helps companies deliver AMAZING customer service and experiences!