Celebrate Get to Know Your Customers Day

Shep Hyken
1 min readJul 15, 2024

It’s that time of the quarter again! The third Thursday of every quarter is Get to Know Your Customers Day!

In episode 16, we challenged you to call a few customers and ask them, “What is one thing you can think of that would make doing business with us better?”

In episode 29, we’re asking you to do two things:
1. Follow up with those customers to let them know how you’ve implemented their feedback.
2. Ask your customers, “What is one thing that another company does that you wish we did?”

Your customers are comparing you to all of the other companies they work with — not just your direct competitors. What inspiration can you take from other industries?

Watch the full episode below and we’ll see you next week for another SUPER AMAZING tip!

👉 Watch more of THE SUPER AMAZING SHOW on https:/hyken.com/superamazingshow/

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Shep Hyken
Shep Hyken

Written by Shep Hyken

Shep Hyken, customer service expert, business speaker and New York Times bestselling author, helps companies deliver AMAZING customer service and experiences!

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