Shep HykenElevating the Ordinary: How Pride Transforms Your WorkI love seeing amazement in action. I was at the airport last week with a friend who accidentally spilled his soda. Within moments, an…2 min read·3 hours ago----
Shep HykenEmbracing AI to Enhance Customer and Employee Experience with Elizabeth TobeyHow to Seamlessly Implement AI into Your Customer Support Process3 min read·1 day ago----
Shep HykenAsk Your Customers THIS QuestionIt’s that time of the quarter again…1 min read·1 day ago----
Shep HykenAre Long Surveys Costing You Customers? Insights & SolutionsCustomers could stop doing business because of a long survey.3 min read·6 days ago----
Shep HykenThis Customer Could Ruin Your BusinessWhat if I told you that a satisfied customer could ruin your business? Most people think satisfied customers are happy and will come back…3 min read·6 days ago----
Shep HykenThe 5 Steps to a 5-Star Customer Experience with Katie MaresHow to Elevate Customer Experience and Strengthen Loyalty3 min read·Apr 9, 2024----
Shep HykenHow to Adjust When Things Go WrongA common mistake companies make is they fix issues without addressing whatever system, process, behavior, (or lack thereof) led to the…1 min read·Apr 8, 2024----
Shep HykenEmbrace Change: Macy’s Bold Move & Business EvolutionRecently, I read a RetaiWire article about Macy’s shutting down 150 of its 500 stores. For those in other parts of the world, Macy’s is a…3 min read·Apr 4, 2024----
Shep Hyken“No” Is an Easy AnswerIf a customer asks you to do something you haven’t done before, “No” is an easy answer. Why? Because…3 min read·Apr 3, 2024----
Shep HykenTransforming Customer Feedback into Action with Sara CaldwellThe Impact of “Customer Research” on Achieving Customer Success3 min read·Apr 2, 2024----