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Shep Hyken

Featured Book

I'll Be Back: How to Get Customers to Come Back Again & Again

I'll Be Back: How to Get Customers to Come Back Again & Again

Turn customers into repeat customers and turn repeat customers into loyal customers.

2021

Stories

A CX Failure Is an Opportunity to Show How Good You Really Are

When things go wrong for your customer, that’s when you have the best opportunity to prove how good you really are. Anyone can look good…

Jun 25

A CX Failure Is an Opportunity to Show How Good You Really Are

Jun 25

Artificial Incompetence: An Undesirable Version of AI and Other CX Pitfalls

I’ve been reviewing my customer experience research, specifically the section on the future of customer service and AI (Artificial…

Jun 12

Artificial Incompetence: An Undesirable Version of AI and Other CX Pitfalls

Jun 12

Details Count: How Small Flaws Can Taint the Entire Customer Experience

Have you ever walked into a restaurant bathroom and found paper towels scattered on the floor or an overflowing trash can? What immediately…

Jun 11

Details Count: How Small Flaws Can Taint the Entire Customer Experience

Jun 11

The Ecosystem of Customer Relationships with Ryan Hamilton

Navigating Multiple Customer Segments, Needs, and Expectations

Jun 10

The Ecosystem of Customer Relationships with Ryan Hamilton

Jun 10

The Real Reason Customers Leave: What Jay Baer Got Right About Time

What if one small change could save your customer relationships?

Jun 9

The Real Reason Customers Leave: What Jay Baer Got Right About Time

Jun 9

Customer Loyalty: Make Them Remember!

Why do customers go back to the companies they love doing business with? That’s what we asked more than 1,000 customers in our annual…

Jun 5

Customer Loyalty: Make Them Remember!

Jun 5

How to Create a “Remember When” Experience that Keeps Customers Coming Back

Why do customers go back to the companies they love doing business with? That’s what we asked more than 1,000 customers in our annual…

Jun 4

How to Create a “Remember When” Experience that Keeps Customers Coming Back

Jun 4

Beyond “Wow”: The Surprising Truth About Customer Service Excellence

Just in case you didn’t know, I have a weekly customer service and CX podcast, Amazing Business Radio, that has been running for 12 years…

May 29

Beyond “Wow”: The Surprising Truth About Customer Service Excellence

May 29

Artificial Incompetence: An Undesirable Version of AI and Other CX Risks

I’ve been reviewing my customer experience research, specifically the section on the future of customer service and AI (Artificial…

May 28

Artificial Incompetence: An Undesirable Version of AI and Other CX Risks

May 28

Building Brand Reputation Through Customer Experience with Ray Titus

Maintaining Consistent Customer Service Standards Across Every Location

May 27

May 27

Shep Hyken

Shep Hyken

Book Author

Shep Hyken, customer service expert, business speaker and New York Times bestselling author, helps companies deliver AMAZING customer service and experiences!

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