Shep Hyken – Medium

Shep Hyken

Featured Book

I'll Be Back: How to Get Customers to Come Back Again & Again

I'll Be Back: How to Get Customers to Come Back Again & Again

Turn customers into repeat customers and turn repeat customers into loyal customers.

2021

Stories

The Subtle WOW: How Doing the Expected Is Sometimes Surprising

Just in case you didn’t know, I have a weekly customer service and CX podcast, Amazing Business Radio, that has been running for 12 years…

2h ago

The Subtle WOW: How Doing the Expected Is Sometimes Surprising

2h ago

Best in Class or World-Class Customer Experience

I’m going to start this article with a theme I’ve preached for years: When it comes to customer service and experience, our customers no…

May 7

Best in Class or World-Class Customer Experience

May 7

Five Words Customers Love

“So you don’t have to …” These five words are powerful, and whether or not customers realize it, they love them.

Apr 30

Five Words Customers Love

Apr 30

Your Call Is Very Important to Us

Recently, I wrote an article about the customer service farce. One of several examples I shared was the line we often hear when calling…

Apr 2

Your Call Is Very Important to Us

Apr 2

Five Things Not to Do When Giving Gifts to Customers and Employees

Valentine’s Day was last month. It is a time when you acknowledge the people you love and care about, often with a gift. I’ve written a…

Mar 19

Five Things Not to Do When Giving Gifts to Customers and Employees

Mar 19

How AI Can Transform Customer Experience with Sid Banerjee

Using Artificial Intelligence to Analyze and Activate a Better CX

Feb 25

How AI Can Transform Customer Experience with Sid Banerjee

Feb 25

How to Handle Difficult Resolutions — Insights from David Avrin

Successful resolution doesn’t mean that your customers always get what they want. Sometimes, it just means getting to the final answer…

Feb 24

How to Handle Difficult Resolutions — Insights from David Avrin

Feb 24

Get Real-Time Feedback & Why It Works!

I love talking to other CX experts, especially when they are “in the trenches,” working for companies and organizations that practice what…

Feb 13

Get Real-Time Feedback & Why It Works!

Feb 13

Six Game-Changing AI Customer Service and CX Strategies

AI is reshaping customer service and customer experience faster than we could ever imagine. But some are getting it wrong. While everyone’s…

Feb 12

Six Game-Changing AI Customer Service and CX Strategies

Feb 12

Must-Ask Interview Questions for Success

Want to hire the best customer-centric candidates?

Jan 27

Must-Ask Interview Questions for Success

Jan 27

Shep Hyken

Shep Hyken

Book Author

Shep Hyken, customer service expert, business speaker and New York Times bestselling author, helps companies deliver AMAZING customer service and experiences!

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