Shep Hyken – Medium

Shep Hyken

Featured Book

I'll Be Back: How to Get Customers to Come Back Again & Again

I'll Be Back: How to Get Customers to Come Back Again & Again

Turn customers into repeat customers and turn repeat customers into loyal customers.

2021

Stories

Three Things You Must Know About Dealing with Angry Customers

How to handle angry customers is a topic I’ve covered in the past. Recently, I was interviewed by three different reporters/authors about…

2d ago

Three Things You Must Know About Dealing with Angry Customers

2d ago

I Told Them, but They Didn’t Listen! (At Least I Don’t Think They Did)

I’ve done a lot of business with this company over the past five years, and it’s always been a great experience. About twice a year, they…

Dec 4

I Told Them, but They Didn’t Listen! (At Least I Don’t Think They Did)

Dec 4

Look for Moments of Magic

This week on the Super Amazing Show, Brittany and I talk about “Moments of Misery and Moments of Magic.” I explain how every customer…

Dec 2

Look for Moments of Magic

Dec 2

Brand Slogans as CX Promises: How to Build Lasting Customer Loyalty

I recently saw a picture of an old Steak ‘n Shake restaurant. It reminded me of when my grandparents used to take me to Steak ‘n Shake…

Nov 27

Nov 27

Five Reasons Why Customers Leave

I was recently hired as a keynote speaker to talk to a group of financial advisors about client service. One of the topics of the meeting…

Nov 13

Five Reasons Why Customers Leave

Nov 13

Customer-Focused Policies: Why Flexibility Boosts CX

It often amazes me how difficult some companies make it to do business with them. I could share so many examples, but let’s use the…

Nov 7

Customer-Focused Policies: Why Flexibility Boosts CX

Nov 7

What Will Your Customers Give Up for a More Convenient Experience?

Imagine this … you’re running tight on time for a meeting and want to grab a cup of coffee. Do you choose to stop at the café that serves…

Nov 6

What Will Your Customers Give Up for a More Convenient Experience?

Nov 6

Treat Your Customers This Halloween

This Halloween, it’s time to turn your customer experience into something truly special! In this video, we explore the concept of CX =…

Oct 28

Treat Your Customers This Halloween

Oct 28

Celebrate Get to Know Your Customers Day

It’s that time of the quarter again… the third Thursday of every quarter is Get to Know Your Customers Day!

Oct 14

Celebrate Get to Know Your Customers Day

Oct 14

Why Employee Experience Drives Customer Success

In a recent Amazing Business Radio episode, I interviewed Rony Vexelman, the VP of marketing at Optimove, who said, “Companies that put…

Oct 11

Why Employee Experience Drives Customer Success

Oct 11

Shep Hyken

Shep Hyken

Book Author

Shep Hyken, customer service expert, business speaker and New York Times bestselling author, helps companies deliver AMAZING customer service and experiences!

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