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Shep Hyken

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I'll Be Back: How to Get Customers to Come Back Again & Again

I'll Be Back: How to Get Customers to Come Back Again & Again

Turn customers into repeat customers and turn repeat customers into loyal customers.

2021

Stories

The Customer Experience Trifecta: A Sure Bet for Loyalty and Growth

If you go to the horse race, you can place a bet known as the trifecta. This is where you correctly predict which horses will finish first…

Oct 9

The Customer Experience Trifecta: A Sure Bet for Loyalty and Growth

Oct 9

5 Reasons to Love (and Hate) Chatbots in Customer Service

More and more, brands are starting to get the chatbot “thing” right. AI is improving, and customers are realizing that a chatbot can be a…

Aug 21

5 Reasons to Love (and Hate) Chatbots in Customer Service

Aug 21

Five Ways to React to What Customers Say About You Online

It’s one thing to listen to what your customers are saying when they reach out to you directly through calls, emails, texts, or direct…

Aug 20

Five Ways to React to What Customers Say About You Online

Aug 20

Five Reasons We Love Chatbots, and Five Reasons We Hate Them

More and more, brands are starting to get the chatbot “thing” right. AI is improving, and customers are realizing that a chatbot can be a…

Aug 13

Five Reasons We Love Chatbots, and Five Reasons We Hate Them

Aug 13

A CX Failure Is an Opportunity to Show How Good You Really Are

When things go wrong for your customer, that’s when you have the best opportunity to prove how good you really are. Anyone can look good…

Jun 25

A CX Failure Is an Opportunity to Show How Good You Really Are

Jun 25

Artificial Incompetence: An Undesirable Version of AI and Other CX Pitfalls

I’ve been reviewing my customer experience research, specifically the section on the future of customer service and AI (Artificial…

Jun 12

Artificial Incompetence: An Undesirable Version of AI and Other CX Pitfalls

Jun 12

Details Count: How Small Flaws Can Taint the Entire Customer Experience

Have you ever walked into a restaurant bathroom and found paper towels scattered on the floor or an overflowing trash can? What immediately…

Jun 11

Details Count: How Small Flaws Can Taint the Entire Customer Experience

Jun 11

The Ecosystem of Customer Relationships with Ryan Hamilton

Navigating Multiple Customer Segments, Needs, and Expectations

Jun 10

The Ecosystem of Customer Relationships with Ryan Hamilton

Jun 10

The Real Reason Customers Leave: What Jay Baer Got Right About Time

What if one small change could save your customer relationships?

Jun 9

The Real Reason Customers Leave: What Jay Baer Got Right About Time

Jun 9

Customer Loyalty: Make Them Remember!

Why do customers go back to the companies they love doing business with? That’s what we asked more than 1,000 customers in our annual…

Jun 5

Customer Loyalty: Make Them Remember!

Jun 5

Shep Hyken

Shep Hyken

Book Author

Shep Hyken, customer service expert, business speaker and New York Times bestselling author, helps companies deliver AMAZING customer service and experiences!

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