Shep HykenHow Artificial Intelligence Can Supercharge Employee and Customer Experiences with Jim PayneAI’s Growing Impact on Employee and Customer Experience7h ago7h ago
Shep HykenHow’s the Weather and Other Stock Lines that Prove the Rep Is UninterestedRecently, Toyin McArthur, a trainer and facilitator for Storage Vault in Canada, asked me if I had any thoughts or suggestions related to…3d ago3d ago
Shep HykenHow to Build a Culture That Employees and Clients Love with Terry TurnerThe Impact of the Employee Experience on the Client Experience6d ago6d ago
Shep HykenA CX Lesson from CheersWelcome to our latest video where we uncover valuable customer experience (CX) insights inspired by the iconic TV show Cheers! 🍻Sep 25Sep 25
Shep HykenWhy the Customer Journey Matters: Creating Experiences That Bring Customers BackRalph Waldo Emerson, the American philosopher, is often credited with saying, “It’s not the destination, it’s the journey.” The idea is…Sep 23Sep 23
Shep HykenPotential Profit Killer: Making Assumptions About CustomersMy friend Norman Beck sends me interesting articles and stories on a regular basis. Recently, he shared the story of a wealthy customer who…Sep 201Sep 201
Shep HykenHow Artificial Intelligence is Changing Customer Expectations with Laura BurgessEffectively Integrating AI into Customer ServiceSep 18Sep 18
Shep HykenAdd These 5 Words to Your Job DescriptionsIn this episode, we’ll explore how to enhance your job descriptions with the right words to improve customer service and employee…Sep 17Sep 17
Shep HykenBetter vs. Different: How to Stand Out in Customer ExperienceDo you want to be better or different? That’s the question that Sally Hogshead, an amazing professional speaker who specializes in being…Sep 16Sep 16
Shep HykenThe Secret to Outperforming the Competition: It’s Not Just About CustomersIn a recent Amazing Business Radio episode, I interviewed Rony Vexelman, the VP of marketing at Optimove, who said, “Companies that put…Sep 13Sep 13