Shep Hyken – Medium

Shep Hyken

Featured Book

I'll Be Back: How to Get Customers to Come Back Again & Again

I'll Be Back: How to Get Customers to Come Back Again & Again

Turn customers into repeat customers and turn repeat customers into loyal customers.

2021

Stories

Shep Hyken

How Artificial Intelligence Can Supercharge Employee and Customer Experiences with Jim Payne

AI’s Growing Impact on Employee and Customer Experience

6h ago

How Artificial Intelligence Can Supercharge Employee and Customer Experiences with Jim Payne

6h ago

Shep Hyken

How’s the Weather and Other Stock Lines that Prove the Rep Is Uninterested

Recently, Toyin McArthur, a trainer and facilitator for Storage Vault in Canada, asked me if I had any thoughts or suggestions related to…

3d ago

How’s the Weather and Other Stock Lines that Prove the Rep Is Uninterested

3d ago

Shep Hyken

How to Build a Culture That Employees and Clients Love with Terry Turner

The Impact of the Employee Experience on the Client Experience

6d ago

How to Build a Culture That Employees and Clients Love with Terry Turner

6d ago

Shep Hyken

A CX Lesson from Cheers

Welcome to our latest video where we uncover valuable customer experience (CX) insights inspired by the iconic TV show Cheers! 🍻

Sep 25

A CX Lesson from Cheers

Sep 25

Shep Hyken

Why the Customer Journey Matters: Creating Experiences That Bring Customers Back

Ralph Waldo Emerson, the American philosopher, is often credited with saying, “It’s not the destination, it’s the journey.” The idea is…

Sep 23

Why the Customer Journey Matters: Creating Experiences That Bring Customers Back

Sep 23

Shep Hyken

Potential Profit Killer: Making Assumptions About Customers

My friend Norman Beck sends me interesting articles and stories on a regular basis. Recently, he shared the story of a wealthy customer who…

Sep 20

Potential Profit Killer: Making Assumptions About Customers

Sep 20

Shep Hyken

How Artificial Intelligence is Changing Customer Expectations with Laura Burgess

Effectively Integrating AI into Customer Service

Sep 18

How Artificial Intelligence is Changing Customer Expectations with Laura Burgess

Sep 18

Shep Hyken

Add These 5 Words to Your Job Descriptions

In this episode, we’ll explore how to enhance your job descriptions with the right words to improve customer service and employee…

Sep 17

Add These 5 Words to Your Job Descriptions

Sep 17

Shep Hyken

Better vs. Different: How to Stand Out in Customer Experience

Do you want to be better or different? That’s the question that Sally Hogshead, an amazing professional speaker who specializes in being…

Sep 16

Better vs. Different: How to Stand Out in Customer Experience

Sep 16

Shep Hyken

The Secret to Outperforming the Competition: It’s Not Just About Customers

In a recent Amazing Business Radio episode, I interviewed Rony Vexelman, the VP of marketing at Optimove, who said, “Companies that put…

Sep 13

The Secret to Outperforming the Competition: It’s Not Just About Customers

Sep 13

Shep Hyken

Shep Hyken

Book Author

Shep Hyken, customer service expert, business speaker and New York Times bestselling author, helps companies deliver AMAZING customer service and experiences!

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