Shep Hyken – Medium

Featured Book

I'll Be Back: How to Get Customers to Come Back Again & Again

I'll Be Back: How to Get Customers to Come Back Again & Again

Turn customers into repeat customers and turn repeat customers into loyal customers.

2021

Stories

Shep Hyken

Making It Look Easy: Our Behind-the-Scenes Hard Work

My friend Norman Beck recently shared a quote that inspired him: We work hard to make it look easy. Isn’t that what the best people do…

2 min read16 hours ago

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Making It Look Easy: Our Behind-the-Scenes Hard Work

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Shep Hyken

Elevating the Ordinary: How Pride Transforms Your Work

I love seeing amazement in action. I was at the airport last week with a friend who accidentally spilled his soda. Within moments, an…

2 min read1 day ago

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Elevating the Ordinary: How Pride Transforms Your Work

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Shep Hyken

Embracing AI to Enhance Customer and Employee Experience with Elizabeth Tobey

How to Seamlessly Implement AI into Your Customer Support Process

3 min read2 days ago

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Embracing AI to Enhance Customer and Employee Experience with Elizabeth Tobey

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Shep Hyken

Ask Your Customers THIS Question

It’s that time of the quarter again…

1 min read3 days ago

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Ask Your Customers THIS Question

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Shep Hyken

Are Long Surveys Costing You Customers? Insights & Solutions

Customers could stop doing business because of a long survey.

3 min readApr 11, 2024

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Are Long Surveys Costing You Customers? Insights & Solutions

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Shep Hyken

This Customer Could Ruin Your Business

What if I told you that a satisfied customer could ruin your business? Most people think satisfied customers are happy and will come back…

3 min readApr 10, 2024

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This Customer Could Ruin Your Business

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Shep Hyken

The 5 Steps to a 5-Star Customer Experience with Katie Mares

How to Elevate Customer Experience and Strengthen Loyalty

3 min readApr 9, 2024

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The 5 Steps to a 5-Star Customer Experience with Katie Mares

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Shep Hyken

How to Adjust When Things Go Wrong

A common mistake companies make is they fix issues without addressing whatever system, process, behavior, (or lack thereof) led to the…

1 min readApr 8, 2024

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How to Adjust When Things Go Wrong

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Shep Hyken

Embrace Change: Macy’s Bold Move & Business Evolution

Recently, I read a RetaiWire article about Macy’s shutting down 150 of its 500 stores. For those in other parts of the world, Macy’s is a…

3 min readApr 4, 2024

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Embrace Change: Macy’s Bold Move & Business Evolution

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Shep Hyken

“No” Is an Easy Answer

If a customer asks you to do something you haven’t done before, “No” is an easy answer. Why? Because…

3 min readApr 3, 2024

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“No” Is an Easy Answer

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Shep Hyken

Shep Hyken

Book Author

Shep Hyken, customer service expert, business speaker and New York Times bestselling author, helps companies deliver AMAZING customer service and experiences!

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